laky7's Privacy Policy

1 Introduction and Scope

laky7 is an online betting and casino platform operated for Bangladeshi players. This privacy policy ("Policy") applies to the laky7 website laky7.lat and all services operated under it.

The purpose of this policy is to clearly inform you about what personal information laky7 collects, why it collects it, how it is used, and what steps we take to protect your data.

By using our platform, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh and follows internationally recognised data protection guidelines.

2 What Information We Collect

laky7 may collect the following types of personal information:

• Identity information: Your full name, date of birth, nationality, and gender.
• Contact information: Email address and contact details.
• Account information: Username, password (stored in encrypted form), and account preferences.
• Financial information: Payment method details (bKash, Nagad, Rocket, Upay account numbers) and transaction history.
• Identity verification information: National ID (NID) or passport details (as part of the KYC process).
• Technical information: IP address, device type, browser details, and operating system.
• Usage information: Which games you played, how long you played, betting patterns, and session data.
• Communication records: History of your interactions with us via live chat or email.

3 How We Collect Information

laky7 collects your information through various methods:

• Information you provide directly: Data you submit yourself during account registration, the KYC verification process, deposit or withdrawal forms, and when contacting our support team.
• Automatically collected information: Data collected automatically through cookies, log files, and tracking technologies while you use our platform.
• Information from third parties: Data received from payment providers (such as bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention services.

4 Purpose of Using Your Information

We use your personal information for the following purposes:

• Creating, managing, and keeping your account secure.
• Processing financial transactions including deposits and withdrawals.
• Completing the KYC (Know Your Customer) process and verifying age.
• Confirming your identity and ensuring account security.
• Preventing money laundering, fraud, and other financial crimes.
• Providing customer service — in particular 24/7 live chat support in Bengali.
• Providing bonuses, promotions, and VIP benefits.
• Implementing responsible gambling measures and ensuring player protection.
• Complying with applicable laws and regulations.
• Improving platform performance and user experience.
• Identifying and resolving technical issues.

5 Data Storage and Security

laky7 takes industry-standard technical and administrative measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your data transmission fully secure.

• Encryption: All sensitive data (passwords, financial data) is stored using strong encryption algorithms.
• Access control: Only authorised staff have access to your information.
• Secure servers: Our servers are located in data centres meeting the highest security standards.
• Regular audits: Regular security reviews are conducted to ensure data safety.
• Data retention period: Even after account closure, data may be retained for as long as required due to legal obligations.

Please note, however, that no method on the internet is 100% secure. laky7 strives to ensure the highest level of protection, but we cannot fully guarantee against any security breach.

6 Cookies and Tracking Technologies

The laky7 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the website.

We use the following types of cookies:

• Essential cookies: Essential for the basic operation of the website. Without these, the platform will not function properly.
• Functionality cookies: Remember your preferences and settings so that your experience is personalised each time you log in.
• Analytics cookies: Collect information about how the platform is used, which helps us improve our services.
• Security cookies: Used to prevent fraud and unauthorised access.

You can control cookies by changing your browser settings. However, disabling some cookies may affect certain functions of the platform.

7 Sharing Information with Third Parties

laky7 does not sell your personal information. However, in certain circumstances we may share necessary information with the following parties:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process financial transactions.
• Identity verification services: Information may be shared with verification service providers to complete the KYC process.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited technical data for the purpose of operating games.
• Law enforcement agencies: Information may be provided to government authorities or by court order due to legal obligations.
• Fraud prevention services: Information may be shared with specialist services to prevent financial crime and ensure security.

When sharing information with any third party, we ensure that they also maintain appropriate privacy standards.