🛡️ Safe and Responsible Betting

Responsible Gaming —
laky7's Commitment

laky7 believes that entertainment is best enjoyed when it is controlled and mindful. Our tools and guidelines keep you safe at all times.

Age Verification

21+

For those aged 21 and above only

The minimum age to open an account at laky7 is 21. Online betting and casino activities are strictly prohibited for anyone under age. We verify age at registration and immediately review any suspicious account.

To prevent any underage member of your household from accessing this platform, make sure your device is password-protected and keep your login details private.

Our Responsible Gaming Tools

laky7 gives you full control over your own play. The tools below keep your experience safe and enjoyable.

Deposit Limits

Set a limit on how much you can deposit per day, per week or per month. Once a limit is set it takes effect immediately, and a 24-hour cooling-off period applies to any request to increase it.

Time-Out Break

Take a voluntary break for any period from 1 day to 6 weeks. During a time-out your account will be temporarily inactive and no deposits or bets will be accepted.

Self-Exclusion

If needed, close your account for a minimum of 6 months or permanently. Any attempt to create a new account during a self-exclusion period will be blocked automatically.

Session Reminders

Receive automatic notifications after a set period of time. View reminders on screen every hour or at intervals of your choice, so you can consciously manage the time you spend playing.

Loss Limits

Set a cap on how much you can lose per day or per week. As soon as the limit is reached, your account will automatically end the session.

Round-the-Clock Support

Our 24/7 live chat support team, active in Bengali, is always by your side. If you have any concerns about gambling, reach out right now — you will receive help, not judgement.

Warning Signs of Problem Gambling

If you notice any of the signs below in yourself, stop and seek help. The first step of responsible gaming is knowing yourself.

Financial Warning Signs

  • Placing larger bets to try to recover money already lost
  • Betting with money meant for rent, bills or food
  • Borrowing money without the family's knowledge and spending it on gambling
  • Repeatedly losing yet still hoping for a big win

Behavioural Warning Signs

  • Being unable to stop playing and losing control of time spent
  • Betting while neglecting work or family responsibilities
  • Lying about or hiding gambling activity
  • Feeling anxious or restless when not betting

How to Self-Exclude

Self-exclusion is a powerful tool. Follow the steps below to easily take a break from your account.

1

Log in to your account

Log in to your laky7 account and go to the "Account Settings" section.

2

Open the "Responsible Gaming" tab

Find the "Responsible Gaming" option in Settings. You will find all the tools together in one place.

3

Choose your period

Choose between a temporary break or permanent exclusion, then confirm your choice.

4

Notify the support team

If needed, use our 24/7 live chat or email [email protected] — the team will assist you immediately.

Get Direct Support

If gambling is having a negative impact on your life, do not delay — contact us now. Our trained support team speaks Bengali and maintains complete confidentiality.

  • 24 hours a day, 7 days a week live chat in Bengali
  • Email: [email protected]
  • Completely confidential and judgement-free environment
  • Instant account limit setting available

Remember, asking for help is a sign of strength, not weakness.

Setting Deposit and Spending Limits

Daily Limit

Set a fixed deposit limit for each day. The limit resets at midnight and you can start using a fresh daily limit again.

Weekly Limit

Set a total deposit limit for one week, Monday through Sunday. This is the most effective way to plan your budget.

Monthly Limit

Ensures you do not spend beyond your monthly budget. The limit resets automatically at the end of the calendar month.

Important Information

  • The minimum deposit at laky7 is ৳300 (for all methods) and the minimum withdrawal is ৳800.
  • Lowering a limit takes effect immediately; increasing a limit requires a 24-hour review.
  • Transactions are processed through bKash, Nagad, Rocket and Upay, so it is also wise to set your own spending limits within those mobile banking apps.

Tips for Healthy and Enjoyable Play

  • Play for entertainment only, not as a source of income.
  • Set a fixed budget before you play and do not go beyond it.
  • Avoid betting when drinking or feeling low.
  • Take regular breaks — at least 10 minutes of rest every hour.
  • Do not place larger bets to "win back" money you have lost.
  • Spend quality time with family and friends.
  • If gambling ever becomes an addiction, seek help straight away.
  • Make it a habit to log out of your account after every session.

Frequently Asked Questions

After logging into your account, find the "Responsible Gaming" section in the Settings menu. There you will find options for deposit limits, loss limits, time-out and self-exclusion. Any setting you change takes effect immediately.

Yes, any existing balance in your account can be withdrawn during a self-exclusion period. However, no new deposits or bets will be accepted. Please contact our 24/7 support team for assistance with withdrawals.

Lowering a deposit limit takes effect immediately. However, a 24-hour cooling-off period applies to any request to increase it. This waiting period is intentional — so you have the opportunity to reconsider your decision.

A time-out is a temporary break (from 1 day to 6 weeks) that lifts automatically when the period ends. Self-exclusion is a long-term or permanent option (minimum 6 months) that cannot be reversed before the set period expires.

Start by speaking with them calmly and offering help. Let laky7's support team know at [email protected] — we take third-party requests seriously. If needed, seek advice from a professional counselling service.

Yes. Age verification is mandatory at registration, and identity documents are requested for any suspicious account. Attempts to create a new account during a self-exclusion period are blocked automatically. All marketing materials also include a 21+ message.

Enjoy Safely, Play Responsibly

May your experience at laky7 always be enjoyable and safe. Explore our games, help centre and community.

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